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FAQ

GENERAL

Are your products available in stores?

Most of the products are hard to find in-store, and our washi tapes are exclusively available online.

However, you can also find us in these stores:

  • BeautyMNL [online] - nationwide shipping
  • La Local [in-store] - UST branch
  • Makers at Dear Paper [in-store] - Cebu
  • Krieytib Hub [in-store] - La Union

The item that I want is out of stock. How can I be updated once you restock them?

When a product is sold out, you will be able to input your e-mail on the product page and will be notified once there is a restock.

What payment methods do you accept?

We accept PayPal (you can use your PayPal account or credit card), BDO and BPI bank deposit / online transfers.

How do I ensure that my personal and account info are private?

Rest assured that all personal information collected are handled with utmost privacy. Bank or credit card info will not be stored in our database. You can also opt to pay via PayPal for a secured and hassle-free online transaction.

ORDERS

Can Abbey sign my book?

We don't offer signed copies for Abbey's books at the moment. Sorry!

How will my order be shipped?

Once the payment has been verified, please allow 3-5 business days for the order to be processed and shipped via courier. Tracking number is provided once your order has been shipped out.

We currently use Blitz for Metro Manila and LBC for provincial deliveries.

When will I receive my order?

Delivery takes 3-15 business days depending on location. For Metro Manila, usually it takes 1-2 days. 

Why is the provincial shipping fee expensive?

This is the current fixed rate from our local courier, and if you order a lot of products, the weight increase also increases the price. Hence, we decided to cap it to P200. 

(Pro tip: if you’re ordering with a friend, best to split the shipping to save!) 

Can I return my order?

Orders cannot be returned. If they are damaged, please e-mail shopabbeysy.ph@gmail.com to have your item/s replaced (upon approval).

I live in (insert country here). Can you ship to my city?

As of January 2020, we do not ship internationally. So sorry! However, please follow us at @shopabbeysy for regular updates as Abbey is usually traveling and can ship orders during her trips.